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| | Information and Articles: | Customer Service: Your AdvantageSo, you don't have a multi-million dollar advertising campaign? You don't have a staff of hundreds, venture capital backing or someone from Star Trek as your spokesperson? Then perhaps it's time to look into one of the advantages that you do have over these e-commerce giants..... customer service.
You might wonder how a small company can hope to give better customer service than these heavily staffed, heavily funded e-giants. Believe it or not, it may be your lack of size, that just might give you the edge.
Think about your average customer service experience in an off-line setting. Where do you usually have the kinds of customer service experiences that are so positive, you come away raving to your friends and co-workers? While I can't answer for you, I can tell you that the overwhelming majority of my experiences of this nature have come with small businesses, often very small. Conversely, I can also say that as a rule, my biggest CS (customer service) nightmares have come with...
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| | Latest News: | Kennedy Plaza to get $20M overhaul - Officials gathered at Kennedy Plaza downtown today to announce they’ve secured funding to renovate 88 apartments in the complex’s two low-rise structures.
Burger King Holdings, Inc. Reports Fourth Quarter and Full Fiscal 2010 Results - MIAMI--(BUSINESS WIRE)--Burger King Holdings, Inc. Reports Fourth Quarter and Full Fiscal 2010 Results
Corinthian, Hewlett-Packard, Intuitive, Marvell, Tyco: U.S. Equity Movers - Shares of the following companies had unusual moves in U.S. trading. Stock symbols are in parentheses, and prices are as of 4 p.m. in New York.
CAPS' Weekly Top Stock Idea - Our investing community's latest prime pick: RightNow Technologies
Microsoft's pitch to ditch IE6 - Despite security fears, people are reluctant to upgrade their browsers, writes Danny Gorog
Some Bank Apps Belong on a Cloud, Others Should Stay Far Away - Some bank applications, such as compute-intensive pricing models, are well suited for a cloud computing environment. Others, including those using sensitive information, should steer clear.
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