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Customer Service: Your Advantage

So, you don't have a multi-million dollar advertising campaign? You don't have a staff of hundreds, venture capital backing or someone from Star Trek as your spokesperson? Then perhaps it's time to look into one of the advantages that you do have over these e-commerce giants..... customer service. You might wonder how a small company can hope to give better customer service than these heavily staffed, heavily funded e-giants. Believe it or not, it may be your lack of size, that just might give you the edge. Think about your average customer service experience in an off-line setting. Where do you usually have the kinds of customer service experiences that are so positive, you come away raving to your friends and co-workers? While I can't answer for you, I can tell you that the overwhelming majority of my experiences of this nature have come with small businesses, often very small. Conversely, I can also say that as a rule, my biggest CS (customer service) nightmares have come with...
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