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| Hottest Selling help desk software Products The Easy-to-use, Comprehensive 100% Web-based Service Desk Watch how fast you'll streamline and automate your help desk and customer support operations with FootPrints. This award-winning, powerful service desk tool will help you reduce support costs, speed customer problem resolution, improve agent workflow, and deliver worldwide support 24/7. FootPrints gives you flexible, comprehensive capabilities without the burden of required programming, consulting, or dedicated staff to run it. You?ll be running in live production in just days with centrally managed tracking for all incoming customer requests from multiple channels (phone, email, web, live chat, & wireless devices), self-service online, knowledge management, business rule automation, service level management, two-way email management, workflow and change management, and powerful, automated metrics and reporting to keep a constant pulse on productivity, trends, and performance. Users only need a standard web-browser. FootPrints software can be run on your server or ours. FootPrints supports Microsoft Windows 2003/2000/NT, Unix, and Linux, as well as many popular databases and browsers. For organizations that prefer to outsource the infrastructure and management of their web-based service desk, UniPress offers you the FootPrints Hosting Service. FootPrints will have a ripple effect throughout your organization, delivering measurable benefits beyond the help desk or customer support center. We invite you to try FootPrints ? register for a guided walkthrough, download a trial copy, or attend a webinar. Articles on help desk software:
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